Airports Council International (ACI World) has once again revealed the best airports through Airport Service Quality (ASQ), showing the pinnacle of customer experience on a global scale.
Based on this report, the airlines that have soared to the top in terms of customer experience are as follows:
- Casablanca Mohammed V International Airport
- Sultan Hasanuddin International Airport
- Yogyakarta International Airport
- Izmir Adnan Menderes Airport
- Aeroporto di Roma-Fiumicino
- Guayaquil International Airport
- Salalah Airport
- Greenville-Spartanburg International Airport
- Gerald R. Ford International Airport
In this regard, ACI World Director General Luis Felipe de Oliveira expressed great satisfaction as he unveiled the monumental success of the ASQ program in 2023, with a record participation of over 400 airports worldwide, VisaGuide.World reports.
He said a heartfelt thank you goes out to the valued guests who generously gave their time to provide feedback, with nearly 600,000 surveys contributing to the program’s success.
From the large pool of feedback collected, a total of 170 ASQ Awards have been presented at 90 airports around the globe, celebrating excellence in various categories.
It’s encouraging to see a continued commitment to the customer experience at airports worldwide, as demonstrated again by the ASQ Awards. Over the past few years, many airports have applied technologies like self-service and biometrics to improve the passenger experience across key airport touchpoints.
ACI World Honors 8 Premier Airports in Director General’s List
ACI World has announced the inclusion of eight outstanding airports in the ACI World Director General’s List of Excellence. This exclusive recognition is reserved for airports that have consistently excelled, winning multiple ASQ awards over five years within the last decade.
Honorees include:
- Shenzhen Baoan International Airport
- Chandigarh Airport
- Casablanca Mohammed V International Airport
- Muscat International Airport
- Cincinnati/Northern Kentucky International Airport
- Sultan Mahmud Badaruddin II Airport
- Sultan Hasanuddin International Airport
- Zagreb International Airport
From the East to the West, airports in Indonesia, Malaysia, Singapore, the Republic of Korea, China, India, Oman, the United Arab Emirates, and Jordan have excelled in providing best-in-class service to their customers.
Moreover, the ACI ASQ program is the leading authority in measuring and testing airport customer experience worldwide. With a broad scope of over 30 performance indicators, the surveys accurately assess critical aspects of the passenger journey.
ACI also plays a key role in promoting a global air transport system characterised by safety, efficiency, and environmental sustainability. As of January 2024, ACI proudly serves 757 members, representing a network of 2,109 airports in 191 countries.